Return & Refund Policy
The Easy Return and Refund policy of Fusion Used Engines & Transmission Inc. is intended to provide customers with a hassle-free experience. We take pride in 24/7 support in the auto parts industry.
Simple, Fair, Transparent
We stand behind the integrity of our inventory. Our policies are designed to ensure transparency, protect your investment, and provide a seamless experience from delivery to installation.
7-Day Return Window
We offer a 7-day return window from the date of delivery. Parts must be in their original, uninstalled condition. Time starts from the confirmed delivery date on your tracking record.
Original Packaging Required
Items must be returned in their original packaging with all labels and accessories included. Parts returned in damaged or altered packaging may be subject to restocking fees or rejection.
Inspection Before Refund
All returned items are inspected upon receipt. Refunds are processed within 5–7 business days after inspection confirms the item meets our return eligibility criteria.
24/7 Customer Support
Our experienced staff is just a phone call away for high-performance engine swaps, compatibility issues, or professional guidance. We're here to help at every stage of your experience.
Return Eligibility Requirements
To qualify for a return and refund, the following conditions must be met without exception:
- Eligibility: Parts must be unused, uninstalled, and unmodified
- Timeframe: Return request must be initiated within 7 days of the confirmed delivery date
- Packaging: Items must be returned in their original packaging with all labels and accessories included
- Condition: The merchandise must be returned in the same condition as it was originally sent
- Pre-Approval: All returns must be pre-approved by our team — do not ship items back without authorization
- Return Shipping: Customer is responsible for return shipping costs unless the item is defective, incorrect, or damaged in transit
Non-Returnable / Non-Refundable Items
⚠️ The following situations will result in return rejection and no refund will be issued.
- Parts that have been installed, even if undriven or partially assembled
- Parts that have been modified, disassembled, or altered in any way
- Items returned without prior written authorization from our team
- Merchandise returned not in the same assembled condition as originally shipped
- Parts returned after the 7-day return window has expired
- Parts with missing labels, accessories, or original packaging
- Parts that were disassembled without our express written authorization — this also voids warranty
- Oil leaks resulting from failed seals or gaskets are not covered under return policy
Defective, Incorrect, or Damaged Items
If the merchandise you receive is defective, incorrect, or damaged during shipping, please follow these steps:
- Inspect your delivery within 24 hours of receipt and document any visible damage with photos
- Notify us within 7 days of delivery by calling 1-800-555-9876 or emailing info@fusionusedengines.us
- Retain all original packaging and documentation for potential carrier claims
- Do not install the part until the issue is resolved with our support team
- We will arrange a replacement or full refund at no additional cost for verified defects or shipping errors
Refund Processing Timeline
- Return request approval: 1–2 business days after submission
- Return shipment transit: Dependent on carrier (typically 3–7 business days)
- Inspection upon receipt: 1–2 business days
- Refund issued to original payment method: 5–7 business days after inspection
How to Initiate a Return
To start a return, please contact our customer support team:
📞 Call us at 1-800-555-9876
✉ Email info@fusionusedengines.us
Available 24/7 — Our team will guide you through the entire return process.
Need to Return a Part?
Contact our 24/7 support team to initiate your return. We'll make the process as easy and transparent as possible.
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